Shipping and Payment Information
Welcome to ONE LIFE Veterinary Clinic
At ONE LIFE Veterinary Clinic, we aim to provide a seamless shopping and payment experience for all customers who purchase products or services through our website. Please review the following information regarding our shipping and payment policies.
Shipping Information
1. International and Local Shipping Options
We currently offer shipping services within [list supported regions/countries]. International shipping options may vary depending on the product and destination.
2. Supported Shipping Zones
Our shipping services are available for customers within [list specific countries/regions]. For areas outside our supported zones, please contact us to explore alternative options.
3. Shipping Costs
Shipping fees are calculated based on the weight, size, and destination of your order. Shipping costs will be displayed at checkout before completing your purchase.
4. Order Processing and Delivery Times
Order Processing: Orders are processed within 2 hours.
Local Delivery: Estimated delivery time is 1-3 business days.
International Delivery: Estimated delivery time is [insert timeframe, e.g., 7-15 business days], depending on the destination.
5. Returns, Exchanges, Damages, and Lost Packages
Returns: We accept returns within [insert timeframe, e.g., 14 days] of delivery for unused and unopened items.
Exchanges: Exchanges are subject to product availability and must meet our return policy requirements.
Damaged or Defective Products: If your order arrives damaged or defective, please contact us within [insert timeframe, e.g., 48 hours] of delivery for a replacement or refund.
Lost Packages: We are not responsible for lost packages caused by incorrect shipping addresses provided by customers. However, we will assist in tracking lost shipments with our carriers.
For all returns and exchanges, please contact us to obtain a return authorization.
Payment Information
1. Accepted Payment Methods:
We accept the following payment options:
Credit/Debit Cards (Visa, MasterCard, etc.)
Bank Transfers
Cash on Delivery (available for local orders only)
2. Payment Requirements and Instructions
Payment must be completed before orders are processed.
3. Payment Security
All online transactions are secured with encryption to protect your financial information. We do not store sensitive payment details on our servers.
Contact Information:
If you have any questions about our shipping or payment policies, please contact us:
ONE LIFE Veterinary Clinic
Address: 40 Hospital Road Ekpan, By Overflow Pharmacy, Jakpa Road, Effurun, Delta State.
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Thank you for choosing ONE LIFE Veterinary Clinic. We are dedicated to providing exceptional service and care for you and your pets!
